Frequently Asked Questions
Quickly find answers to common questions,
save your time, and solve problems on your own more efficiently
Top Q&A
Electric dirt bikes
Gasoline dirt bikes
Warranty Info
Parts
JILANG Protection Plans
Rider Education
Dealer Related Information
Q：
How can I find a VALTINSU dealer?
A：
You can contact us at email: 188888@163.com
Q：
If I want to modify my bikes, how can I find the parts?
A：
Please get in touch with us at email: 188888@163.com
Q：
Can I get a sample?
A：
We are happy to provide samples for you to conduct quality testing before placing a bulk order.
Q：
Do you have the products in stock?
A：
Yes, we currently have multiple overseas warehouses.
Q：
What's the delivery time?
A：
It usually takes about 30 days to produce an order from MOQ to a bulk order. But the exact delivery time might be different for different orders or at different times.
Q：
How do you ensure product quality?
A：
At JILANG, quality control is integrated into every stage of production — from initial manufacturing to final inspection.
Each unit is fully assembled and thoroughly tested before packaging and shipment to ensure consistent performance and reliability.
Each unit is fully assembled and thoroughly tested before packaging and shipment to ensure consistent performance and reliability.
Q：
Will you deliver the correct goods according to the order? How can I trust you?
A：
Yes, absolutely. We always uphold the principle of integrity in both our products and our business practices, believing that reputation is as important as life itself. We have stores on Amazon and Alibaba International, and you can also learn more about us through social media platforms such as YouTube or Facebook.
Q：
What are the main advantages of electric dirt bikes?
A：
Electric dirt bikes offer instant torque, quiet operation, low maintenance, and zero emissions. They are ideal for riders who want strong performance with less noise and simpler upkeep.
Q：
How fast can an electric dirt bike go?
A：
Top speed varies by model and riding mode. Our EM-5 PRO can go up to 44mph(65-70km/h), and our SS-8 can go up to 56mph(90km/h). Most electric dirt bikes offer multiple power modes to suit beginners and experienced riders.
Q：
What is the riding range on a full charge?
A：
The range depends on the terrain, rider weight, and riding style. Under normal off-road conditions, our EM-22 and EM-23 models have a range of up to 80 kilometers, and the SS-8 has a range of up to 120 kilometers. Riders can expect a practical range sufficient for off-road riding and recreational use.
Q：
How long does it take to charge the battery?
A：
Charging time depends on battery capacity and charger type. On average, a full charge takes several hours using a standard charger.
Q：
Is the battery removable?
A：
Some models feature a removable battery for convenient charging, eg, EM23.while others are designed with a fixed battery for improved structural integrity.
Q：
Is the battery covered under warranty?
A：
Yes. The battery is covered under a separate warranty policy, which applies to manufacturing defects and excludes normal capacity degradation.
Q：
Are electric dirt bikes waterproof?
A：
Electric off-road dirt bikes are designed for off-road conditions and, within their rated protection level, can withstand rain, mud, and splashing water. The EM-5 has an IP6 waterproof rating. Water immersion or prolonged exposure to extremely wet environments is not recommended.
Q：
How much maintenance is required?
A：
Electric dirt bikes require significantly less maintenance than gas bikes—no oil changes, spark plugs, or fuel system servicing.
Q：
Are electric dirt bikes street legal?
A：
No, the VALTINSU electric off-road dirt bike is primarily designed for off-road use. If you wish to make modifications, please contact our professionals for advice and ensure you comply with local regulations.
Q：
What are the benefits of gas dirt bikes?
A：
Gas dirt bikes are known for long riding range, quick refueling, and a traditional riding experience favored by many off-road enthusiasts.
Q：
How powerful are gas dirt bikes?
A：
Gas dirt bikes deliver strong, continuous power and are well-suited for high-intensity riding, racing, and long-distance off-road use.
Q：
How far can I ride on a full tank?
A：
Riding range depends on engine size, fuel capacity, and riding conditions. Gas dirt bikes typically offer longer uninterrupted riding compared to electric models.
Q：
What kind of maintenance do gas dirt bikes require?
A：
Gas dirt bikes require regular maintenance, including oil changes, air filter cleaning, spark plug replacement, and fuel system checks.
Q：
Are gas dirt bikes louder than electric ones?
A：
Yes. Gas dirt bikes produce more noise due to engine operation and exhaust, which may limit where they can be ridden.
Q：
Are gas dirt bikes suitable for beginners?
A：
Some gas dirt bikes are beginner-friendly, but throttle control and maintenance requirements may present a learning curve compared to electric models.
Q：
Do gas dirt bikes require a warm-up?
A：
Yes. Gas engines typically require a brief warm-up period for optimal performance, especially in cold conditions.
Q：
How do gas dirt bikes compare to electric dirt bikes?
A：
Gas dirt bikes offer longer range and fast refueling, while electric dirt bikes provide instant torque, quieter operation, and lower maintenance.
Q：
How long is the warranty period for my motorcycle?
A：
12 months. Our overseas warehouse stocks spare parts to ensure a quick after-sales response.
Q：
What does my warranty cover?
A：
Our warranty covers manufacturing defects in materials and workmanship under normal use.
During the warranty period, VALTINSU will repair or replace any defective parts at no cost, subject to our warranty terms and conditions.
During the warranty period, VALTINSU will repair or replace any defective parts at no cost, subject to our warranty terms and conditions.
Q：
Is the battery covered under warranty?
A：
Yes. The battery is covered under a separate warranty policy.
Battery coverage applies to manufacturing defects and does not include normal capacity degradation over time.
Battery coverage applies to manufacturing defects and does not include normal capacity degradation over time.
Q：
How do I file a warranty claim?
A：
To file a warranty claim, please complete the warranty claim form and provide:
Proof of purchase or order number
Product model
Photos or videos showing the issue
Our support team will review your request and respond accordingly.
Proof of purchase or order number
Product model
Photos or videos showing the issue
Our support team will review your request and respond accordingly.
Q：
Will the product be repaired or replaced?
A：
At our discretion, defective parts will be repaired or replaced after inspection and confirmation of the issue.
Q：
Is the warranty transferable?
A：
The warranty is non-transferable and applies only to the original purchaser.
Q：
Do you offer spare parts for your bikes?
A：
Yes. We provide original spare parts for all our dirt bike models to support maintenance, repairs, and long-term use.
Q：
Are the parts original OEM parts?
A：
Yes. All spare parts supplied by VALTINSU are genuine OEM parts, designed to ensure proper fit, performance, and reliability.
Q：
How can I order spare parts?
A：
Spare parts can be ordered by contacting our support team:188888@163.com
Q：
Do you keep parts in stock?
A：
We have multiple overseas warehouses that regularly stock parts with high demand.
Q：
What are JILANG Protection Plans?
A：
JILANG Protection Plans are optional service plans designed to provide additional coverage and peace of mind beyond the standard warranty.
Q：
How are Protection Plans different from the standard warranty?
A：
The standard warranty covers manufacturing defects.
Protection Plans offer extended coverage and added support, depending on the selected plan.
Protection Plans offer extended coverage and added support, depending on the selected plan.
Q：
Safety First: Gear and Preparation
A：
Before you hit the dirt, the right gear is essential. Always wear:
DOT or ECE-certified helmet
Protective gloves, boots, and goggles
Chest protectors and knee/elbow guards
Proper gear not only protects you from injuries but also enhances control and comfort on challenging terrain.
DOT or ECE-certified helmet
Protective gloves, boots, and goggles
Chest protectors and knee/elbow guards
Proper gear not only protects you from injuries but also enhances control and comfort on challenging terrain.
Q：
Mastering the Basics
A：
Whether you are new to off-road riding or switching from a different bike type, understanding the fundamentals is key:
Bike control: throttle, brakes, and clutch handling
Body positioning: standing vs. sitting, weight distribution on slopes and jumps
Cornering: leaning techniques and braking before turns
Practicing in open, safe areas helps you gain confidence before tackling more technical trails.
Bike control: throttle, brakes, and clutch handling
Body positioning: standing vs. sitting, weight distribution on slopes and jumps
Cornering: leaning techniques and braking before turns
Practicing in open, safe areas helps you gain confidence before tackling more technical trails.
Q：
Trail Awareness and Etiquette
A：
Respect the environment and other riders:
Stick to marked trails to preserve nature
Yield to uphill riders and hikers
Ride at speeds appropriate for terrain and visibility
Riding responsibly ensures a safer and more enjoyable experience for everyone.
Stick to marked trails to preserve nature
Yield to uphill riders and hikers
Ride at speeds appropriate for terrain and visibility
Riding responsibly ensures a safer and more enjoyable experience for everyone.
Q：
Advanced Skills for Motocross and Enduro
A：
For riders looking to push their limits:
Jumping and landing techniques for motocross tracks
Climbing steep inclines and descending safely on rough trails
Maintaining momentum on loose surfaces, mud, and rocks
Our bikes are designed with high-torque motors and lightweight frames to make learning these skills smoother and more controllable.
Jumping and landing techniques for motocross tracks
Climbing steep inclines and descending safely on rough trails
Maintaining momentum on loose surfaces, mud, and rocks
Our bikes are designed with high-torque motors and lightweight frames to make learning these skills smoother and more controllable.
Q：
Maintenance and Bike Care
A：
A well-maintained bike is a safe bike:
Regularly check brakes, suspension, and tires
Keep the chain clean and lubricated
Inspect electrical components and battery connections
JILANG provides guides and tutorials to help you keep your electric off-road bike in peak condition.
Regularly check brakes, suspension, and tires
Keep the chain clean and lubricated
Inspect electrical components and battery connections
JILANG provides guides and tutorials to help you keep your electric off-road bike in peak condition.
Q：
How can I become a JILANG dealer?
A：
To become a dealer, simply fill out our dealer application form on our website. Our team will review your application and contact you with the next steps. We look for partners who are passionate about off-road motorcycles and committed to growing their business.
Q：
What are the benefits of partnering with JILANG?
A：
High-quality, certified products: All models are CE and UL certified, with battery certificates (UN38.3 / MSDS) suitable for air and sea transport.
Strong profit margins: Competitive pricing ensures attractive margins for dealers.
Marketing and technical support: We provide promotional materials, website content, and product training.
Global reputation: JILANG has years of experience in R&D and international markets.
Strong profit margins: Competitive pricing ensures attractive margins for dealers.
Marketing and technical support: We provide promotional materials, website content, and product training.
Global reputation: JILANG has years of experience in R&D and international markets.
Q：
Do you provide marketing support?
A：
Yes! We offer:
Product images, videos, and brochures
Social media content ideas
Website copy and descriptions localized for your market
Training sessions for your sales team
Product images, videos, and brochures
Social media content ideas
Website copy and descriptions localized for your market
Training sessions for your sales team
Q：
What is your minimum order requirement?
A：
We offer flexible order quantities depending on your market. Our goal is to support small and medium-sized dealers while enabling growth. Contact our sales team to discuss specific MOQ and pricing.
Q：
Who do I contact for questions or support?
A：
Our dedicated dealer support team is available via email, phone, or WhatsApp. You can contact us by email: 188888@163.com
Leave A Message
If you are interested in our products and want to know more details, please leave a message here, we will reply you as soon as we can.
Contact us
